Original Comfort Wedder

Once your order has been placed, please allow approximately 6–8 weeks for diamond selection, production, and delivery. While we always strive to complete your piece as promptly as possible, production timelines may occasionally vary slightly. Should there be any unexpected delays, we will keep you informed throughout the process.

If you require your order by a specific date or need it sooner than the estimated timeframe, please get in touch before placing your order. We will always do our best to accommodate your request whenever possible.

Absolutely! Once your order is placed, we’ll reach out with a curated selection of hand-picked diamonds based on your preferred size, shape, and any specific ratio requirements.

You’ll be able to view IGI certificates and 360° videos for each option to help you make your selection. If none of the initial options are quite right, just let us know, we’re happy to source more until you find the perfect one.

Please note that smaller accent diamonds, including those used in wedding bands, hidden halos, and other accent settings, are automatically selected to ensure they perfectly complement your centre stone and overall design.

Otherwise, if you prefer, we’re more than happy to choose a beautiful diamond for you.

If you are based in Adelaide, you are welcome to collect your order from our studio, located at 23 Jetty Road, Largs Bay, South Australia, by appointment.

Alternatively, your order will be carefully packaged, fully insured, and shipped via Australia Post or Star Track

If you have a preferred delivery or collection method, please let us know in the order notes, via email at hello@luxebywest.com.au, or by text on 0402 204 669.

Luxe by West is pleased to offer complimentary insured shipping on all Australian orders. Every parcel is sent with signature on delivery for added security and is shipped via StarTrack or Australia Post, depending on your location and the most suitable service.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details so you can follow your parcel's journey.

Please refer to the full shipping policy here

We love lab-grown diamonds for their exceptional beauty, remarkable brilliance, and outstanding value. Created using advanced technology, they are chemically, physically, and optically identical to mined diamonds, offering the same sparkle, durability, and timeless appeal.

In addition to their exceptional quality, lab-grown diamonds are a more sustainable and ethically conscious choice, requiring fewer natural resources to produce. They also allow you to maximise your budget, often making it possible to select a larger or higher-quality diamond without compromising on beauty.

If you're new to lab-grown diamonds, we're here to help you explore the differences and choose the perfect diamond with confidence. We invite you to learn more by exploring our detailed guide here.

We offer one complimentary ring resizing within the first six months of purchase if your ring does not fit perfectly.

In some cases, resizing may not be possible due to the design of the ring or the extent of the size adjustment required. If the requested size falls beyond practical resizing limits, the ring may need to be remade. As a remake requires new materials and craftsmanship, additional charges may apply.

To help ensure the best possible fit, we recommend referring to our sizing guide before placing your order.