Custom Listing - Ella

Once your order is placed, please allow approximately 6–8 weeks for diamond selection, production, and delivery.

While we always aim to deliver as soon as possible, timelines can occasionally shift slightly. If there are any unexpected delays, we’ll keep you informed every step of the way.

If for some reason you need it by a specific date or sooner please reach out to see if we can accomodate as we will always try our best where possible.

Absolutely! Once your order is placed, we’ll reach out with a curated selection of hand-picked diamonds based on your preferred size, shape, and any specific ratio requirements.

You’ll be able to view IGI certificates and 360° videos for each option to help you make your selection. If none of the initial options are quite right, just let us know, we’re happy to source more until you find the perfect one.

Otherwise, if you prefer, we’re more than happy to choose a beautiful diamond for you.

Where possible, if you are based in Adelaide I would love to personally hand deliver your item and say a big thank you. If you would prefer contactless delivery that's ok too and your order will be sent and insured with Australia Post or DHL.

Please let me know in the order notes or via email at hello@luxebywest.com.au or via text on 0402 204 669 if you have a preferred delivery method.

Luxe by West is excited to provide complimentary worldwide shipping on all purchases, complete with full insurance coverage and requiring a signature upon delivery. We partner with trusted carriers such as DHL or Australia Post will email you a shipping confirmation along with tracking details once your order is dispatched.

As a gentle reminder, you are accountable for any import duties, customs fees, or local sales taxes applicable in your country.

Please refer to the full shipping policy here

We’re big fans of Lab Diamonds for their stunning beauty, brilliance, exceptional quality, ethical sourcing, and exceptional value. Need we say more!

They offer the same brilliance and durability as mined diamonds as they are also diamonds. If you're new to lab-grown diamonds, we invite you to learn more by exploring our detailed guide here.

We provide complimentary resizing for all our rings if they don't fit perfectly, but please be aware that you'll be responsible for the postage and insurance costs. In some instances if re-sizing isn't an option your ring will be re-made at no additional cost.

Please refer to our sizing guide here before placing your order to ensure a perfect fit.