Custom Listing - Billie Remake
This is a custom listing for a remake of a Billie ring from original order #1080 as the ring has been assessed as Damaged rather than Faulty.
Although the remake cost to Luxe by West was $1410 in 18k white gold (instead of platinum), I have offered to reduce this to $500 as a once off gesture of good will and have covered the other charges. Please note that should this happen again and be deemed as damage future costs wont be covered however full warranty still continues covering any manufactures defects or faults. I would recommend also looking at some kind of independant insurance such as Jewelcover or Qreport (just to name a few) that can cover accidental loss/damage.
The assessment of the ring is below:
"Regarding the cause of damage, the assessment confirms that the solitaire setting has snapped because of impact. The nature of the break is consistent with the ring having been knocked with sufficient force to shear the setting from the shank. This is not indicative of a weak point in manufacture, nor is it related to the ring being cast in two pieces. The base of the setting rod remains seated within the shank, further supporting the conclusion that this was impact-related damage rather than structural failure. For clarity, the setting basket is cast as a single, solid component. As part of that casting, the base of the setting includes a straight structural support rod that passes directly through the shank. During assembly, this support rod is inserted through the shank and secured, creating a strong mechanical connection between the setting and the band.
In the returned ring, this support rod remains seated within the shank and the shank itself is intact, albeit out of shape. This confirms that the join between the setting and the shank has not failed. Instead, the upper portion of the setting has snapped above this point, which is consistent with the ring having sustained a forceful knock rather than any issue with the casting method or assembly process."
Thank You
Diana
How long does a made to order piece take?
Once your order is placed, please allow approximately 6–8 weeks for diamond selection, production, and delivery.
While we always aim to deliver as soon as possible, timelines can occasionally shift slightly. If there are any unexpected delays, we’ll keep you informed every step of the way.
If for some reason you need it by a specific date or sooner please reach out to see if we can accomodate as we will always try our best where possible.
Can I choose my diamond?
Absolutely! Once your order is placed, we’ll reach out with a curated selection of hand-picked diamonds based on your preferred size, shape, and any specific ratio requirements.
You’ll be able to view IGI certificates and 360° videos for each option to help you make your selection. If none of the initial options are quite right, just let us know, we’re happy to source more until you find the perfect one.
Otherwise, if you prefer, we’re more than happy to choose a beautiful diamond for you.
Adelaide Delivery
Where possible, if you are based in Adelaide I would love to personally hand deliver your item and say a big thank you. If you would prefer contactless delivery that's ok too and your order will be sent and insured with Australia Post or DHL.
Please let me know in the order notes or via email at hello@luxebywest.com.au or via text on 0402 204 669 if you have a preferred delivery method.
FREE AUSTRALIAN & GLOBAL SHIPPING
Luxe by West is excited to provide complimentary worldwide shipping on all purchases, complete with full insurance coverage and requiring a signature upon delivery. We partner with trusted carriers such as DHL or Australia Post will email you a shipping confirmation along with tracking details once your order is dispatched.
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Please refer to the full shipping policy here
About Lab Diamonds
We’re big fans of Lab Diamonds for their stunning beauty, brilliance, exceptional quality, ethical sourcing, and exceptional value. Need we say more!
They offer the same brilliance and durability as mined diamonds as they are also diamonds. If you're new to lab-grown diamonds, we invite you to learn more by exploring our detailed guide here.
Resizing
We provide complimentary resizing for all our rings if they don't fit perfectly, but please be aware that you'll be responsible for the postage and insurance costs. In some instances if re-sizing isn't an option your ring will be re-made at no additional cost.
Please refer to our sizing guide here before placing your order to ensure a perfect fit.
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