Amazing product and a top shelf customer service. So happy with the ring!

An amazing experience all round! The quality of, communication, process, design, and product was just perfect! So happy with how it turned out.

I’m absolutely in love with my 1ct Brilliant Round Cut Pendant and Chain in 9K Yellow Gold! The diamond sparkles beautifully and the yellow gold setting gives it such a timeless, elegant look. The quality and craftsmanship is truely amazing.

4ct Emerald cut diamond ring in Emma setting with hidden halo and 2 tone gold

I’ve been a customer of Diana’s long before Luxe by West and her work never disappointed so I had no hesitation in reaching out to her for a custom dress ring. As expected the process was smooth, quick and client focused. My ring arrived earlier than expected with a little Haighs treat and WOW it exceeded expectations. Di was a dream to deal with I can’t recommend her enough.

Diana is incredible! She is a wealth of knowledge and the process was seamless! Can’t wait to receive my engagement ring!

I couldn’t recommend Diana more highly! From start to finish, her communication was outstanding - clear, friendly, and timely. She provided exceptional customer service, keeping me informed at every step and ensuring the entire process was smooth and stress free. Our engagement ring exceeded all expectations in both quality and craftsmanship, and it arrived promptly as promised. On top of that, her pricing was extremely fair for such beautiful work. Diana truly goes above and beyond. Such a wonderful experience from beginning to end and could not recommend her more!!

The ring is amazing. Exactly as my partner was going for.
Diana was an absolute pleasure to deal with.
Very accomodating, responsive & made the whole process smooth and special.

Highly recommend.

Love my big rock. Diana gave me great ideas to consider.

I was skeptical at first when my partner wanted to get a ring online as we weren’t able to see the item beforehand. However it was the best decision we’ve made choosing Luxe by West!
When it comes to customer service - ensuring a quality experience, speedy replies and ease of mind. Diana has done it all. I’ve personally haven’t encountered a service as amazing as her’s.
The quality and how it’s made it’s exactly what we envisioned. Strongly recommended!
Keep up the amazing work Diana!

My fiance ordered my engagement ring from Diana last year and I just received my wedding band today. Matched perfectly to my engagement ring. I am so thrilled with both. The best service, communication, and most importantly.... product. 5 stars 🌟 is not enough!

Fantastic communication and product. Couldnt be happier overall. Thanks so much Diana!

I was looking for the perfect ring , something special with some money my late father gave me.
This 2ct diamond ring is nothing short of extraordinary. From the moment I opened the box, I was completely captivated. The diamond’s brilliance is exceptional it catches the light beautifully from every angle it sparkles.
I’ve had lots of compliments.
It’s a little big but I’m consider stacking with a nice 3/4 1.8MM diamond band.
Diana was great to deal with, although only through email, she answered every question I had and promptly.

From start to finish , the whole process has been amazing. Diana’s customer service is second to none. Initially she sent out the ring sizing tool to assist with making sure it fits perfect the first time. She showed extraordinary patience as I was nervous due to being such a large purchase and the timing wasn’t quite right, She patiently waited and some time later it was time to get the process moving. From choosing the material through to finding a diamond to the size and specification within my budget , she made it so stress free. I was kept in the loop through the whole process even with postage. The extra attention to detail of even sending a video of the finished result was incredible. The service that I experience you would certainly not get anywhere else. The quality is amazing , the ring is beautiful and I am so incredibly lucky to go through this experience with the help of Luxe by West.

Amazing piece. Was shipped to darwin within 3 days. Couldn't ask for a better experience and customer service was above and beyond. Highly recommend.

Great service